Bitrix24 is a cloud-based association and communication platform designed to allow businesses to streamline their workflows and improve productivity. This article discusses Bitrix24 user reviews, features, benefits, limitations, and alternatives.

What is Bitrix24?

Bitrix24 is a web-based collaboration and communication platform that provides tools for businesses to manage projects, communicate with team members, and collaborate with clients and partners. It is available in cloud-based or self-hosted versions, making it convenient for businesses of all sizes and industries.

The business intelligence (BI) solution offers various features, including project management tools, customer relationship management (CRM), task management, team collaboration, and file-sharing tools. The platform is designed to support businesses in streamlining their operations and improving productivity by providing a centralized location for all group members to work together.

User review of Bitrix24

The BI solution receives mostly positive reviews from several user review sites. Users at G2 rate Bitrix24 at 4.1 out of 5.0, and users at GetApp rate them at 4.1 out of 5.0.

Features of Bitrix24

The BI solution offers a comprehensive suite of tools to help businesses improve their productivity and streamline operations. Some features of Bitrix24 are given below:

Project Management

It offers a wide range of tools to manage projects. These tools include tasks, subtasks, deadlines, task dependencies, Gantt charts, and Kanban boards. With these tools, teams can easily create and assign tasks, monitor progress, and track deadlines. Additionally, Bitrix24’s project management feature allows team members to collaborate on tasks and share files related to the project.


Its CRM (customer relationship management) feature provides a centralized location for managing interactions with customers and leads. The CRM includes lead capture forms, sales funnel visualization, sales automation, and email marketing. With Bitrix24’s CRM, businesses can streamline their sales processes and improve customer engagement.

Communication Tools

The BI solution offers a variety of communication tools, including video conferencing, instant messaging, and group chat. These tools allow team members to communicate in real-time and collaborate on projects more efficiently. Additionally, its communication tools support screen sharing, file sharing, and task management, making it easy for teams to work together seamlessly.

Time Management

Its time management feature provides tools to help teams manage their time more effectively. These tools include time tracking, task timers, and work reports. With Bitrix24’s time management feature, teams can monitor how much time is expended on each task, specify areas for improvement, and optimize their workflows.

Benefits of Bitrix24

The BI solution offers a range of benefits that can help businesses improve their productivity, streamline their operations, and collaborate more efficiently. Some benefits of using Bitrix24 are given below:

Centralized Platform

It provides a centralized location for all team members to work together, reducing the need to switch between multiple tools and platforms. It saves time and improves collaboration, as everyone can access the same information and work together more efficiently.

Improved Productivity

Bitrix24 offers a range of productivity tools, such as project management, time tracking, and task automation, that help teams work more efficiently. With these tools, teams can prioritize tasks, monitor progress, and automate repetitive tasks, allowing them to focus on higher-value work.


It can be customized to meet the unique needs of each business. The platform offers various customization options, including branding, workflows, and integrations. This flexibility permits businesses to tailor the platform to their needs and workflows.


The BI solution takes data security seriously and offers several measures to protect user data. The platform uses SSL encryption to secure data transmissions and provides multiple layers of access control to ensure that only official users can access sensitive information. Bitrix24 offers two-factor authentication and regular backups to enhance data security.

Limitations of Bitrix24

While the BI software offers a range of benefits, some limitations exist. Some limitations of Bitrix24 are given below:

Limited Storage

It offers limited storage space for each user account, which may be insufficient for businesses that deal with large amounts of data or files. While additional storage can be purchased, it may come at an additional cost.

Limited Customization for Cloud-Based Version

While the cloud-based version of Bitrix24 offers a high degree of customization, some businesses may find that certain customization options are unavailable, limiting their ability to tailor the platform to their specific needs. Its search functionality can be limited, especially when searching for specific files or documents.

Limited Project Management Tools

While the software solution offers a range of project management tools, some businesses may find that these tools are not as robust as those offered by other project management platforms, limiting their ability to manage complex projects effectively.

Limited Customer Support

It offers limited customer support options, with most support provided through online forums and documentation. While the platform does offer a paid support plan, this may be a drawback for businesses that require more hands-on support.

Alternatives of Bitrix24

Several alternatives to Bitrix24 software offer similar services and features. Evaluating each alternative based on your needs and requirements is important to determine the best solution for you.

Some popular alternative solutions to Bitrix24 may include, Zoho CRM, HubSpot CRM, Trello, HubSpot Marketing Hub, Insightly, Basecamp, Microsoft Teams, Dropbox Business, and Notion.


Bitrix24 is a versatile collaboration and communication platform offering mixed features and advantages for businesses of all sizes. It provides efficient communication tools, streamlined workflows, real-time collaboration, improved customer relationship management, customizable reporting, and more. 

Businesses considering Bitrix24 should carefully evaluate its features and limitations to determine whether it is the right solution for their needs. It is a powerful tool to improve productivity and collaboration, but its suitability may vary depending on each business’s requirements.


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